Privacy Policy

Your privacy matters to us. This policy explains how we handle your personal information with care and transparency.

Last updated: November 2025

Our Commitment to Data Protection

At Plinth Accord, we recognize that when you share information with us, you're placing trust in our stewardship of that data. This privacy policy outlines how we collect, use, protect, and respect your personal information across all interactions with our accounting services.

We operate under Australian privacy legislation and maintain practices designed to safeguard your information while enabling us to provide professional accounting services. This policy applies to all information collected through our website, correspondence, and professional engagements.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily share with us when you:

Submit inquiries through our contact forms, including your name, email address, and message content
Engage our professional services, which may include business details, financial information, and operational data necessary for accounting work
Communicate with us via email or phone regarding our services
Subscribe to updates or resources we may offer

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

Browser type and version, operating system, and device information
IP address and general geographic location
Pages visited, time spent on pages, and navigation patterns
Referring website addresses and search terms used to find our site

This information is collected through cookies and similar technologies, as detailed in our Cookie Policy.

Legal Basis for Processing

We process personal information based on:

Consent: When you voluntarily provide information through forms or communications
Contractual Necessity: When information is required to fulfill our professional services agreement with you
Legitimate Interests: For business operations, security, and service improvements that don't override your privacy rights
Legal Obligations: When required to comply with Australian accounting and business regulations

Data Retention Periods

We retain personal information only as long as necessary for the purposes outlined in this policy:

Inquiry information is retained for up to two years from last contact
Client engagement records are maintained according to professional accounting standards and regulatory requirements, typically seven years from engagement completion
Website analytics data is aggregated and anonymized after 26 months
Marketing consent records are kept until consent is withdrawn

How We Use Your Information

Service Delivery and Communication

We use your information primarily to provide and improve our accounting services:

Responding to your inquiries and service requests
Delivering the accounting services you've engaged us to provide
Communicating about service updates, deadlines, or important changes
Providing client support and addressing questions or concerns

Data Sharing with Third Parties

We maintain strict control over your information and share it only when necessary:

Professional Service Providers: Trusted partners who assist with specific aspects of service delivery (such as secure document storage) under confidentiality agreements
Legal Requirements: When compelled by law, court order, or regulatory requirement
With Your Consent: In specific situations where you've explicitly authorized information sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Marketing Communications

If you've opted to receive updates from us, we may occasionally send information about our services, industry insights, or relevant accounting developments. You can unsubscribe from these communications at any time through the opt-out link in each message.

Website Analytics and Improvement

We analyze website usage patterns to understand how visitors interact with our site, which helps us improve navigation, content relevance, and overall user experience. This analysis uses aggregated, anonymized data that cannot identify individual visitors.

How We Protect Your Information

Security Measures

We implement multiple layers of security to protect your personal information:

Encrypted connections (SSL/TLS) for all data transmission between your browser and our servers
Secure, access-controlled storage systems for client information
Regular security assessments and updates to address emerging threats
Employee training on data protection and confidentiality obligations
Restricted access protocols ensuring only authorized personnel can access sensitive information

Data Encryption and Storage

Personal information is encrypted both in transit and at rest. We use industry-standard encryption protocols and store data on secure servers located in Australia, subject to Australian privacy laws and protections.

Access Controls and Monitoring

We maintain strict access controls, limiting data access to personnel who require it for legitimate business purposes. Access is logged and monitored to detect any unauthorized activity.

Breach Notification Procedures

In the unlikely event of a data breach affecting your personal information, we will notify affected individuals and relevant authorities as required by law. Our incident response procedures are designed to contain breaches quickly and minimize potential harm.

Your Privacy Rights

Right to Access Personal Data

You have the right to request access to the personal information we hold about you. We'll provide this information in a clear, accessible format within a reasonable timeframe.

Right to Rectification and Erasure

If you believe information we hold about you is inaccurate or incomplete, you can request corrections. You may also request deletion of your personal information, subject to any legal obligations that require us to retain certain records.

Right to Data Portability

Where technically feasible, you can request that we provide your personal information in a structured, commonly used format that allows transfer to another service provider.

Right to Object to Processing

You can object to our processing of your personal information for direct marketing purposes at any time. For other processing activities, you may object on grounds relating to your particular situation.

How to Exercise These Rights

To exercise any of these rights, contact us using the details provided on this page. We'll respond to your request within the timeframes required by applicable privacy legislation, typically within 30 days. We may need to verify your identity before processing certain requests.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided above. We will process your request promptly and in accordance with applicable privacy laws.

Please note: Certain legal and professional obligations may require us to retain some information even after a deletion request. We'll explain any such limitations when processing your request.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll update the "Last updated" date at the top of this policy.

For substantial changes that materially affect how we handle your personal information, we'll provide additional notice through our website or direct communication to clients and subscribers. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Privacy?

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Contact Us